HELP CENTER · FAQ
Telegram frequently asked questions
Short, source-linked answers about apps, privacy, security and everyday features.
01
Getting started
What is Telegram?
Telegram is a cloud-based messaging app for messages, media and file sharing across devices. This website is an independent guide, not a Telegram service portal.
Which devices does Telegram support?
Telegram offers apps for iOS, Android, macOS, Windows and Linux, plus browser clients. See the official apps directory.
Is Telegram free?
Telegram's core messaging features are free. Telegram Premium is an optional paid subscription.
02
Privacy and security
What is the difference between Cloud Chats and Secret Chats?
Cloud Chats sync across logged-in devices. Secret Chats use end-to-end encryption and are available only on participating devices. Not every Telegram chat is end-to-end encrypted by default.
How can I make my account more secure?
Enable Two-Step Verification, protect your recovery email, set an app passcode and review active sessions. Never share login codes or passwords.
Can other people see my phone number?
You can manage who sees your number under Settings → Privacy and Security → Phone Number.
03
Groups, channels and bots
What is the difference between groups and channels?
Groups are designed for discussion and collaboration. Channels are designed to broadcast messages to subscribers.
Are Telegram bots safe?
Bots are usually created by third-party developers. Never share login codes, passwords, financial details or wallet recovery phrases.
How do I download the official app?
Start from Telegram's official apps directory and follow the platform-specific download links.